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Privacy -
Shipping - Returns
- Repairs
Privacy Policy
Sunburst Hydroponics does not keep any kind of a mailing list or customer
list. All records are guaranteed to be destroyed, and under no
circumstances will any of our customers rights to privacy be invaded
or exploited. All packages will be sent in unmarked packages.
NO membership or registration is
needed to use our web site. We
respect your privacy.
Our shopping cart is VeriSign secured
and Hacker Safe (tested daily).
Shipping Policy
We ship only to addresses within the continental United States.
We accept money orders, cashiers checks, Visa, MasterCard,
Discover, and American Express. Orders paid by personal check will
ship 7 to 10 days after the check is received. Credit cards are
processed at time of shipping.
In order to help deter growing credit card fraudulent usage, all
credit card purchases must be shipped to cardholder’s billing
address. Purchases pre-paid with
money order, or cashiers check can be shipped to any address of your
choice. Orders are shipped via UPS.
Choose the appropriate option during check out. Orders placed
requesting 2 or 3 day shipping options must be placed before 12:00 noon
(eastern) Monday - Friday in order to be shipped that day. Otherwise your
order will be shipped on the next coming business day. It will arrive in 2
or 3 business days (depending on which expedited shipping method you've
chosen). UPS standards define business days as Monday through Friday. Please
take this into consideration when placing an expedited shipping order.
FREE Shipping! Whether you order a bunch on small items, or order a large item by
itself, or a combination of both, if the order totals $250 or more
you will get Free shipping on the entire order when
delivered within the lower continental United States.
EXCEPTIONS: Heavy weight or Oversized items do
not qualify for Free Shipping. "SHIPPING APPLIES" is clearly marked for each
of these items.
Return
Policy
Sunburst Hydroponics guarantees your satisfaction.
If you are dissatisfied with the
performance of your product, please return your product in ‘as-new’
condition, in original packaging. Items not returned in new
condition will not be accepted.
All returns must have an RMA number (Return
Merchandise Authorization Number). Items without an RMA number will be returned to
sender. To obtain an RMA number call 1-877-939-6900.
A 20% restocking fee
will be charged on
returned items to cover packaging and shipping charges.
Repairs and Warranty Info
For items in need of repair (including items still under warranty),
call us to obtain an RMA number (Return
Merchandise Authorization Number).
All items must have an RMA number
clearly written on the outside of the shipping box. To obtain an RMA
number call 1-877-939-6900.
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